TERMS AND CONDITIONS OF AGREEMENT
1.
In these conditions L and M glazing Ltd. is referred to as the “Company” and the Company, person or firm dealing with the Company is referred to as the “Customer”. The windows, doors, double glazing or other items the subject matter of the contract as the “Goods”.The Goods ordered by the Customer are purpose made by the Company for the Customer which is why the Company particularly insists that there can be no right for the Customer to cancel or withdraw after the order is accepted by the Company and the Goods placed into manufacture. Should the Company accept cancellation it reserves the right to make a charge for expenses incurred.The Company reserves the right to withdraw from any agreement if the survey of the property described as the installation address proves that the installation of the Goods would be unsatisfactory. Any cancellation will be notified to the Customer in writing within 7 days of the Survey Report being received by the Company.This document is used for supply only and supply & fix Customers and therefore the relevant point only will apply.The company enters into all agreement to the Customer solely on the Terms of these conditions and representation or warranty collateral or otherwise shall bind the Company and no statement made by any Representative of the Company shall vary these Conditions.
2.
Payment for Goods shall be in cash or by cheque money order or postal order made payable to L and M Glazing Ltd.Payment is due on collection, delivery of the Goods or upon fixing by the Company.Interest shall be charged on any overdue arrears at the rate of 4% Per Annum above Lloyds Bank base lending rate or 15% per annum which ever is highest.Any monies outstanding beyond our current credit terms of reference will be passed into the hands of recovery agents and will become subject to a surcharge to cover the cost incurred together with any legal costs in obtaining settlement.Any complaint by the Customer relating to the Company's invoices must be notified to the Company in writing within 14 days of the date of invoice’s.The Company reserves the right to request payment of a deposit on the Goods when the order is placed.Arithmetical or typographical errors shall be subject to correction.
3.
The Company will use its best endeavours to complete the order within a reasonable time but time is not of the essence of any obligation of the Company and the Company shall not be liable for any delays in supply and/or delivery and/or installation of any Goods or any loses whatsoever due to any such delays howsoever caused. Dates for completion delivery or installation if quoted are approximate and for guidance only and without any responsibility on the part of the Company whatsoever.
4.
All Goods shall remain the property of the Company until total price be paid by the Customer.
5.
The Customer shall inspect the goods upon collection delivery or installation and unless notification is made to the Company within 24 hours and confirmed in writing within four days it will be deemed that the Customer accepts the goods in good order.
6.
Any goods found to be defective shall be inspected by the Company prior to agreement to repair or replacement. Should replacement be requested by the Customer prior to an inspection being carried out by the Company then the Company will reserve the right to charge the Customer for the replacement. Upon the Goods being returned to the company’s works and if said Goods are found defective due to poor or faulty workmanship or faulty materials all payments made for any replacement items will be returned in full.
7.
Where the Goods are to be installed by the Company the customer shall give free and unrestricted access at all reasonable times to the property.The Customer shall be obliged to take all reasonable steps to remove from the relevant rooms or as appropriate from the relevant areas of work all and any furniture or furnishings or property to avoid accidental damage. Should any damage occur the Company cannot accept any responsibility.Where tiles are fixed upto or adjacent to any item to be retained the upmost care will be taken. However due to the nature of ceramic tiles and the unknown nature of their fixing the Company cannot be held responsible for any damage or dislodging of any tiles.
Disturbance of plasterwork around a removal can not be foreseen and whilst this will be made Good we can not be held responsible for any subsequent decoration.If necessary the Customer shall at his own expense remove or re-site prior to installation any gas, electrical or plumbing installations and connections and arrange for the Post Office to re-site any post office equipment or wiring.
8.
All glass used by the Company is the best available however minor manufacturing imperfections maybe evident which the manufacturer will not guarantee against. The Company cannot therefore accept responsibility for any such imperfections and the Customer must accept these.
9.
The policy of the Company is one of continuous product development we therefore reserve the right to modify or change the design or specification of any or of our products at any time without notification to the Customer.
10.
All sizes quoted to the Company must be in metric where they are quoted in imperial no responsibility will be accepted by the Company for any error in converting any sizes.
11.
Any irregular shapes or bays when ordered must be accompanied by a detailed drawing or sizes or template whichever appropriate. Sizes where given against bays or shapes must be internal sizes. Any design left to the Companies discretion or interpretation will be deemed acceptable by the Customer.
12.
GUARANTEE – All materials used in the manufacture of the Goods are fit for the purpose and of merchantable quality and will remain without defect for a period of ten years from the date of purchase.The Company will not accept responsibility under the terms of the guarantee for:-
i) Defects due to misuse, abuse or normal wear and tear.
ii) Subjected to any abnormal conditions or neglect.
iii) Altered or modified other than with the written authority of the Company.
iv) Installed incorrectly or accidentally damaged.Where the Company supplies and installs the Goods it guarantees that the installation will be carried out in competent and workmanlike manner with suitable materials.The above conditions do not detract from the Purchases common law rights under the Sale of Goods act.
